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Computers for Homebound and Isolated Persons (ships)

Country of activity: 
United States
Category: 
A Global Village
Vision, objectives and goals: 
The success of KORRnet and ships is evident locally and internationally. In Russia, the Russian Civic Networking Program (hereafter referred to as CIVnet) an Internet network focused upon local community development, was modeled after KORRnet, although it was adapted for Russian communities, (http://www.friends-partners.org/friends/civnet). Following this development, one of the CIVnets, which is located in Samara, (http://www.CIVnet.samara.ru) was modeled after the ships program. On the local level, KORRnet is unique in that it provides an opportunity for Nonprofit agencies, schools, and individuals that would otherwise Not have the means to become visible and more accessible through the Internet. KORRnet also provides Nonprofits free assistance in web page design and development through cooperation with students from the School of Information Sciences at the University of Tennessee. Initially, one of the most unique aspects of the ships program, is that it first began as a grassroots project initiated and managed solely by volunteers. The project then became funded by the TechNology Opportunities Program (TOP). Since one of the goals of the ships Project is to serve as a model for other communities across the world, greater visibility of the ships program would ensure the development of similar programs. ships has demonstrated how information techNology can deliver important services to those in greatest need. The ships project has reduced the social isolation of persons who are homebound, resulting in greater inclusion of their presence into the community. The ships model is highly adaptable to meet the needs of a particular community. In fact, on a local level, two organizations have discussed modeling portions of their computer donation programs, which are currently under development, after the ships Project. ships is also technically inNovative in that it provides assistive techNology to individuals who require the latest techNology in order to access their computer. An example might be text-to-speech software that would allow a blind individual to hear the words that are on the monitor, or speech-to-text software that would allow a person who is quadriplegic to have voice activated input. ships has a seen a virtual community develop among the Participants and the community. The ships Listserve is for all ships Participants and includes some key professionals in the disability field. Advocacy and community involvement has been an integral part of the Listserve as local advocates have brought pertinent issues to the attention of ships Participants. The Participants, in turn, have responded by sending emails, letters, and making phone calls to legislators. The potential for social change from groups of individuals with similar interests via the computer is limitless. ships also has designed a web site that Not only provides information about the ships project, but also provides a place for the ships Participants to express their interests and creativity, such as poems, short stories, crafts and hobbies. Participants can also enter into a live chat from Chipper’s Corner. This feature has been utilized recently to improve communication with a Participant with Cerebral Palsy and who canNot be understood easily by phone. Future chat sessions are planned to include school children, so that they are able to communicate and ask questions of the persons who are homebound.
How ICT contributes to the organisational objectives: 
KORRnet currently serves over 8,000 individuals, and 700 Nonprofit organizations. KORRnet's web site has had more than 11 million page accesses with an average of nearly 120,000 pages delivered each week. In addition to the ships Participants receiving enhanced accounts, KORRnet provides 140 enhanced accounts to eligible organizations and individuals. For many Nonprofits, KORRnet is a vital stepping stone to their growth as an agency as many of them eventually expand their capabilities and incorporate the assistance of private Internet service providers. This advancement of Nonprofits then becomes a positive commercial by-product of the KORRnet service. The results from ships are multi-faceted, although the most prominent result is the reduction of isolation and increased sense of community with others. The ships Participants complete a feedback email once every two weeks and a more detailed Questionnaire on a quarterly basis. ships also has a database consisting of information on applicants, volunteers, and can generate reports that show various aspects of progress. The following are some excerpts of feedback given from various ships Participants: One particular ships participant did Not want to interact with other people due to his depression. He had suffered a neck injury and was told he was Not going to be able to walk. He then received a computer from the ships Program, and he describes his story as follows: "I started sinking into my small dark room, No ambitions, depression as my best friend. I am living on 20 or so medications. I am Not able to do any type of physical activities. I was rarely aware of what world I was in. I had made up my mind I was going down hill with No way to recover. Then, I was introduced to a program. ships and KORRnet . . . As I was introduced into the world of computers and cyberspace my life has changed. I began a revelation. . . I have access to the outside that would never have been possible without ships, the staff, KORRnet and my connections to the Internet. This computer is my friend. It saved me from sinking down to the abyss of No return. Though still disabled, still gravely ill, I am here and I want to help others. I am sure there are people worse off than myself. . . The best thing I can say about the computer and KORRnet, let me say it has literally saved my life . . . ” ANother ships Participant had this to say concerning how he utilizes his computer with respect to his community: “As you kNow I'm a diehard advocate for the disabled. In my pre-computer era, I worked hard to produce the materials < mostly kNowledge> to help people, i.e., governments, large and small businesses, civic organizations, teaching institutions, churches and individuals understand the rights and responsibilities associated to the Americans with Disabilities Act, 1990. The requests for information had to be limited since my correspondence was done mostly by hand, requiring hours per reply. In this era, post-computer, my ability to respond to every inquiry in a timely manner is possible. It also has allowed me to expand writing legislation at the state level. . . And further, my computer has allowed me the opportunity to perform additional research in hopes of raising the quality of life for those with disabilities, and my community as a whole. On more of a personal area, having a computer has made it easier to stay in touch with my family members, have better options to pay bills, where stamps or a trip to the post office isn't feasible. Additionally, researching medications and procedures, helps me play a more involved part in my own healthcare. My computer allows me to give back to those who have given, and I hope to continue, thanks to being a ships participant.” The following progress report was submitted by mother who is the caregiver of her daughter, who has a terminal illness: “…. You just wont believe what we achieved through the computer… It was instrumental in practically saving (my daughter’s life) and showing us a new path of hope that may bring her back to us in body as well as in mind. . . And we have already used information garnered from the internet to solve long standing medical problems that the doctors could Not get a handle on. We are blessed in having an open-minded doctor … when we showed him all the data and information that we downloaded from the computer... He accordingly ordered whole new tests, changed the medication etc., and today she feels a whole lot better.” The impact of ships on community members is quite evident as well. An individual in the community who is homebound and who was seeking community with other homebound individuals emailed ships expressing an interest in being in contact with the ships Participants. This individual was subsequently invited by the ships Participants to join the ships Listserve. ships Participant A, the “Listserve Greeter”, replied with the following: “Well we are tickled to death to have you . . I wanted to tell you that you're at the right place, we are all friendly here and we try to be as close knit as we can . . . So please make yourself at home, you are one of us and we are tickled to see you . . .” This individual has subsequently become a contributing member of the Listserve, writing a monthly syNopsis of the Listserve dialogue and helping those who have questions about the computer.
User needs: 

The history of KORRnet and ships began in March 1994 with discussions between community leaders coordinated by
the University of Tennessee. ships grew out of a volunteer - based project originally launched by the KNoxville-KNox
County Community Action

Summary: 
KORRnet is a community electronic network that provides democratic electronic access to information for citizens in East Tennessee to increase citizen participation and public dialogue. KORRnet provides text-based e-mail accounts and Internet access to private citizens and web-based access to Non-profit organizations. Every local citizen without regard for income can have a completely free KORRnet account for text-based access to the entire Internet. KORRnet developed the ships project that provides computers and connectivity to those individuals who could easily be excluded due to their isolation and lack of resources. ships is a community networking, Nonprofit project benefiting rural and urban citizens in 16 counties of East Tennessee. ships provides a computer and seeks volunteers to serve as Mentors to teach the participants basic computer skills. The Participants in ships are typically homebound because of infirmity, disability, or because of the responsibility of being a caretaker for someone. They are also most often unemployed, on limited incomes, and without transportation. For these individuals, access to a computer in public libraries, or the KCAL lab is difficult or impossible.
Competition year: 
2000